This case study explores the development of a next-generation IT Asset Management (ITAM) tool designed to surpass the limitations of existing solutions. Used by leading companies like Uber, Autotrader, Mollie, Faire, and GoCardless, this tool demonstrates the power of custom development in addressing specific industry needs.
IT Asset Management Tool: Revolutionising Asset Lifecycle Tracking
The Problems
This project aimed to address the shortcomings of existing IT Asset Management (ITAM) solutions. Despite their value, these tools fell short in crucial areas for our client. They struggled with workflow inflexibility, lacking the adaptability needed for unique asset lifecycles. Integration limitations created difficulties in connecting with essential organizational tools, impeding data flow and automation. Additionally, predefined reports were inadequate for capturing the nuanced needs of asset management, limiting insights and decision-making capabilities. This highlighted the need for a more customized and advanced ITAM solution.
The Challenges
Beyond Premium Tools
While established ITAM solutions like ServiceNow and Oomnitza offer valuable features, our client sought a tool that addressed their specific shortcomings. Through collaboration with senior IT Asset Managers, we identified key areas for improvement:
Workflow inflexibility: Existing solutions often lacked adaptability to individual asset lifecycles.
Integration limitations: Difficulty connecting with essential organisational tools hindered data flow and automation.
Limited reporting: Predefined reports failed to capture the nuanced needs of asset management.
The Solution
By starting with the asset lifecycle as the core principle, we designed a flexible and scalable ITAM solution with the following features:
Modular Design: Cater to diverse user needs with a customizable feature set.
Seamless Integrations: Over 40 integrations with tools like Jamf, Jira, and Kandji streamline data flow and automate tasks
Advanced Reporting: Generate reports tailored to specific requirements, offering valuable insights and cost-saving opportunities.
This 50,000+ hour development project, involving a dedicated team of 8 developers and 2 QA specialists, culminated in a powerful ITAM tool that empowers users across the organisation.
Results
Cost-Effectiveness and Informed Decisions
Effortlessly track assets from acquisition to disposal using a user-friendly interface, streamline employee transitions with simplified onboarding/offboarding, and ensure data accuracy across organizational tools through seamless integrations. Gain valuable insights and optimize inventory management with customizable reports, while leveraging bulk import and reporting features to identify cost-saving opportunities. Our tool's seamless integration with existing apps streamlines workflows and empowers clients to optimize their IT asset management processes.
