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AI IN RETAIL & E-COMMERCE

AI Automation for Retail & E-commerce

Save your team time by automating manual business processes. We help retail and e-commerce businesses automate workflows across purchasing, order processing, inventory management, finance, and customer operations.

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    Where Is Your Team Still Spending Time on Manual Work?

    Orders processed manually

    Teams spend time reading emails, extracting data from PDFs, checking details, and retyping orders into your ERP. Manual entry introduces errors that slip through.

    Supplier quotes compared manually

    Quotes arrive across emails, PDFs, spreadsheets, and different formats. Commercial teams spend hours comparing prices, terms, and product information and often miss the best option.

    Invoices checked line by line

    Finance teams manually match invoices with orders and payments and investigate discrepancies.

    Inventory decisions rely on spreadsheets

    Spreadsheet-based planning leads to unexpected stockouts or excess dead stock. Warehouse teams work with fragmented or outdated information, and cash gets tied up in slow-moving inventory.

    Customers wait for answers

    E-commerce teams spend time responding to repetitive product- and order-related questions.

    Reports take hours to prepare

    Teams collect information from different systems before they can see what is happening.

    OUR SOLUTIONS

    AI Solutions for Retail & E-commerce Operations

    Purchase Automation & Supplier Quote Comparison

    Supplier quotes often arrive across emails, PDFs, and spreadsheets in different formats, making comparison manual and time-consuming. AI extracts and organizes quote data, compares pricing and terms, and applies your purchasing rules. Your team reviews and approves the final purchase order.

    Automated Order Processing

    Orders received through emails, PDFs, and other formats often require manual data entry and checking. AI extracts order details, matches products, validates information, and prepares orders for your ERP. The system handles email attachments, scanned PDFs, and spreadsheet exports without requiring supplier-side changes. Anything uncertain is flagged to your team before it reaches your systems.

    Predictive Inventory & Supply Chain Optimisation

    Keeping the right stock available requires constant monitoring of sales, inventory, and demand. AI analyses this data to support demand forecasting, replenishment planning, stock allocation, and early identification of shortages. It handles seasonal and promotional products, where spreadsheets typically fail, automatically.

    Invoice Processing & Reconciliation

    Checking invoices against orders and payments can take hours of manual work. AI extracts invoice information, matches transactions, identifies discrepancies, and routes exceptions to your finance team for review.

    AI Virtual Sales Assistant

    Customers often need help finding products, understanding product information, or checking their orders. An AI assistant can answer common questions, guide product discovery, provide order updates, and hand complex requests to your team.

    Reporting, Insights & Forecasting

    Preparing reports often means collecting information from your ERP, e-commerce platform, and spreadsheets. AI brings this data together, generates reports, identifies trends, and supports better decisions across sales, inventory, and operations.

    Your Process, Automated Around Your Business

    We understand your workflow

    We identify where your team spends time on manual work and where automation can make a real difference.

    We design the right workflow

    The solution is built around your processes, rules, and business requirements, not a standard template.

    We connect your existing systems

    Your e-commerce, ERP, CRM, and other systems remain part of the workflow.

    We put it into action

    We begin with one workflow, test it, and refine based on results. Then you have a roadmap for what comes next.

    Industries We Serve

    Our solutions work across retail, e-commerce, wholesale, and distribution businesses.

    Fashion & Apparel

    Fashion & Apparel

    Managing variants across sizes, colors, and collections creates manual work. Automate size data handling, organize returns processing, and optimize inventory allocation.

    Grocery & CPG

    Grocery & CPG

    High-turnover inventory and perishable products require constant monitoring. Forecast demand with shelf-life awareness and automate supplier price updates.

    Health & Wellness

    Health & Wellness

    Batch numbers, expiry dates, and compliance requirements add complexity. Automate tracking through inventory and manage stock for temperature-sensitive products.

    Home & Furniture

    Home & Furniture

    Large items with long lead times. We automate stock planning that accounts for delivery lead times and handle shipping data for oversized orders.

    Cosmetics

    Cosmetics

    Batch and expiry tracking across SKUs ties up time. Automate inventory management for time-sensitive products and optimize stock allocation.

    Electronics & Tech

    Electronics & Tech

    Technical specifications and serial numbers need tracking across orders. Extract spec data from suppliers and automate serial tracking.

    Case Studies

    E-commerce
    E-commerce

    Bike2Care – German e-bike online store

    Bike2Care required a makeover for its online store to reflect the quality and the purpose it stands for

    READ THE CASE STUDY
    Shopware
    Shopware

    Custom Shopware 6 Storefront for HxB

    Custom Shopware 6 storefront development for HxB with intuitive product configurator and enhanced UX for blind customization and ...

    READ THE CASE STUDY
    E-commerce
    E-commerce

    ECO – Brotbox Shopware Site Support and Maintenance

    Comprehensive Shopware support and maintenance to ensure optimal performance and reliability with an enhanced user experience.

    READ THE CASE STUDY

    FAQs

    Is our business data safe with AI automation?

    Data security depends on how the solution is built and where your data is processed. We consider access, data handling, and security requirements when designing the automation. We can also identify any specific security or compliance requirements during the assessment.

    How long does an AI automation project take?

    It depends on the process and the systems involved. A simple workflow can take less time than an automation that connects several systems. We start by assessing the process and can begin with a smaller proof of concept before expanding it.

    How much does AI automation cost?

    There is no fixed price because every workflow is different. The cost depends on the process, systems, integrations, and level of automation required. We assess your workflow first and recommend an approach that makes sense for the business.

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      What's your challenge? Let's talk!

      I'm Aneesh Sreedharan, CEO of 2Hats Logic. Tell us about your goals, and I'll personally review your message to see how we can help you achieve them.